PennyMac Home Loan Specialist I in Westlake Village, California

Requisition Number



Home Loan Specialist I


BDL Sales


Westlake Village



Job Description

The Home Loan Specialist I is an entry level role supporting various Channels within the Mortgage Fulfillment Division (MFD). The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service

objectives. Responsibilities may be limited within a specific function/channel or across functions/channels.

Job Responsibilities:

  • Performing routine data entry and validation tasks

  • Initiating third party orders (title, appraisal, hazard, flood cert, credit, etc.)

  • Reviewing and validating loan documents

  • Handling routine calls, emails and/or chat responses

  • Assigning and distributing work loads

  • Monitoring work queues and intervening as needed

  • Interacting with multiple departments to expedite processing and/or issue resolution

  • Performing other related duties as required and assigned

  • Demonstrating behaviors which are aligned with the organization’s desired culture and values

Preferred Qualifications

Skills & Abilities:

  • Must be a team player with strong attention to detail and able to work independently

  • Proven track record at delivering timely and accurate information in a fast-paced environment

  • Excellent critical thinking, problem solving, mathematical skills and sound judgment

  • Effective time management skills to deliver work on time

  • Capable communicator, written and oral

  • Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)

  • Financial Services and, if possible, mortgage industry experience preferred

  • General understanding of applicable Federal, State and Local regulations

  • 2 Year college degree (Associate) or equivalent work experience

  • Minimum Years of Experience Less than 1 year