CIT Director, Branch Operations in Santa Monica, California


Founded in 1908, CIT (NYSE: CIT) is a financial holding company with approximately $50 billion in assets as of Dec. 31, 2017. Its principal bank subsidiary, CIT Bank, N.A., (Member FDIC, Equal Housing Lender) has approximately $30 billion of deposits and more than $40 billion of assets. CIT provides financing, leasing, and advisory services principally to middle-market companies and small businesses across a wide variety of industries. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A. For more information, visit


The Retail Banking Operations Officer leads operational activities for Retail Banking Group. This position oversees and implements processes to support retail banking and operations and establishes appropriate systems for measuring all aspects of operational management to ensure full compliance with industry regulations. This position also supports and maintains a strong relationship with retail staff and management to ensure the delivery of professional customer services to all clients.

– Establishes first-line contact with internal Auditors while ensuring delivery and accuracy of data for all audits– Develops business scenarios, requirements, and facilitates successful launch of new products, services, and program changes– Develops, implements, and maintains all operating policies and procedures related to retail bank operations– Analyzes processes and implements ways to drive down errors and improves time to market for new offerings– Understands, identifies, and drives resolutions on issues and effectively escalates where appropriate– Establishes success metrics and measures and manages to constant improvement– Effectively leads and manages cross-functional “virtual” teams through the solution development and implementation process– Establishes first-line contact with internal Auditors while ensuring delivery and accuracy of data for all audits and responds to internal/external audit inquiries in a timely manner– Acts as liaison to the Information Technology department for all operational system releases and updates to the core data processing systems– Acts as liaison to Internal Audit, loan review, and Enterprise Risk Management– Communicates effectively with all levels of executive management and key stakeholders (both internal and external)


Minimum Qualifications:– BS/BA degree or MBA preferred– 7 to 10 years management experience in an operational risk management environment– 5+ years in retail banking environment– Ability to identify, work with, and influence key stakeholders to effect change in business practices– Able to analyze processes, systems, resources and policies / procedures to identify operational control deficiencies, complete root cause analysis, develop solutions, drive implementation of solutions and measure / validate the effectiveness of the implemented solution– Ability to prepare analysis and documentation for executives and business unit managers that reflects risk materiality and solutions– Six Sigma certification strongly preferred

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CIT is an Equal Employment Opportunity (EEO) employer. It is the policy of CIT to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, protected veteran or disabled status. If you would like more information about your EEO rights as an applicant under the law, please click here:

Job ID30230


Job FamilyBranch Delivery