AAA Motor Club Senior Technical Specialist in Costa Mesa, California

Teamwork. Integrity. Dedication.

Together, we make a difference.

If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place. AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 13,000 employees in 21 states, we provide legendary service to 15 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding.

The Automobile Club of Southern California is looking for a Senior Technical Specialist who can effectively monitor, manage and restore service delivery of networks( data and voice), servers, mainframes, UNIX systems, e-commerce, email, online applications and computer services across our enterprise.

Responsibilities:

  • Assist in the coordination and implementation of changes intothe production environment.

  • Investigate, diagnose and resolve computer relatedproblems and provide smart hands assistance when required.

  • Provide technical knowledge and direction tosubordinates, coordinate internal and external escalation of issues.

  • Provide management reporting of daily activities.

  • Perform problem resolution procedures on integratedinformation platforms such as, Windows 200x servers, Unix and associated storagesystems, including system software troubleshooting and computing systemutilities.

Experience:

  • Excellent Level 2 knowledge of service restoration forWindows 201x , Linux/UNIX operating systems in a highly virtualized environmentpreferred.

  • Knowledge of Z/OS (MVS) operating systems, JES2 subsystemin a multi-platform data centers, desirable. Senior knowledge of automation,automated balancing, output management, change management. Understanding ofdata center best practices in areas of operational procedures, operationalprocess, enterprise problem and change management.

  • Has a clear understanding of communication protocols suchas TCP/IP, NETBIOS and SNA.

  • Based on provided procedures, is able to IPL, IML or bootmultiple server platforms.

  • Candidate must be customer service oriented withexcellent oral and written communication skills.

  • Must be willing to train, mentor or provide technical andcareer guidance to other staff members. Business degree in computer science,computer operations, or data processing desired.

  • 5-10 years’ experience in integrated systems supportand/or job recovery functions acceptable. Experience providing leadershipwithin a Network Operations Center desired.

  • Microsoft or other applicable certifications required oractively attending courses towards certifications are considered.

Benefits:

· Health Coverage for Medical, Dental, Vision

· Paid time off including Vacation, Illness and Holidays

· Life Insurance

· Disability Coverage

· Pension

· 401k Savings Plan

· Employee Discounts

· Career opportunities across multiple business lines and states

“Creating members for life by exceeding our members' expectations through valuable products and legendary service.”

AAA is an Equal Opportunity Employer .

Job: Information Systems

Organization: DATA CENTER SVC (03120.05.1000)

Title: Senior Technical Specialist

Location: California-Costa Mesa (CA)-Administrative Offices (1000)

Requisition ID: 18961