FREEMAN Operations Coordinator - Anaheim, CA in Anaheim, California

We’re a global company of thinkers, designers, and doers. Freeman partners with our clients to build a connection with their customers by creating brand experiences that are seamless, innovative, and immersive. From strategy, creative, and digital to logistics and event technology, our teams place the client at the center, helping them connect to people in meaningful and personal ways. What makes us unique is our collaborative culture, intuitive knowledge, global perspective, and personalized approach developed from our 90-year legacy as an industry leader. Freeman connects people to a universe of opportunities that create a spark, build understanding, and inspire action.

SUMMARY

Freeman is seeking a talented and customer focused Operations Coordinator who will give both our internal and external clients the best service in the industry. The role of the Operations Coordinator is to prepare regular work assignments related to the strategy for the Operations team. Additional responsibilities include:

  • Dispatch all work tickets for the Anaheim and San Diego office locations

  • Maintain pertinent information for all shows and show rules and regulations as it relates to rigging and I&D

  • Produce prior year show reports and statistics for rigging and I&D information

  • Communication with prior year exhibitors as needed to improve pre-orders for rigging and I&D

  • Assist show foreman as needed with specific inquiries, questions and information gathering

  • Handle exhibitor communication regarding rigging orders; refer technical questions to assigned foreman as needed

  • Communication with exhibitors in regards to chain hoist, truss and sign orders to gather all related information; coordinate with other departments as necessary

  • Prepare and maintain rigging schedule and rigging files for showsite foreman

  • Audit rigging orders for upcoming shows daily; enter/update condor and crew work tickets as needed

  • Periodically review completeness of I&D orders as assigned

  • Review complaints concerning rigging and billing or services rendered, coordinate with appropriate personnel and communicate with exhibitors regarding the resolution

  • Perform post show follow up with exhibitors that do not have an assigned sales person to ensure customer satisfaction

  • Assist with projects, special assignments and other duties as assigned

REQUIREMENTS

  • Minimum four (4) years related experience and/or training

  • Demonstrated leadership, problem solving, and interpersonal skills

  • Must be able to work in a team environment while being an independent thinker

  • Proven customer service and communication (written and verbal) skills

  • Proficient computer skills in Microsoft Office Suite to include Word, Outlook and Excel

  • Familiarity with safety and security measures for proper care of an operation

  • High School Diploma or GED

Preferred

  • Associates Degree

Freeman is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status or any other protected status. Freeman will consider, for employment, qualified applicants with arrest and conviction records.

Equal Employment Opportunity Poster (English) at http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf * (Español) at http://www.eeoc.gov/employers/upload/eeocselfprintposter_spanish.pdf * Employee Polygraph Protection Act at http://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

The Uniformed Services Employment and Reemployment Rights Act at http://www.dol.gov/vets/programs/userra/USERRAPrivate.pdf * Pay Transparency Policy at https://www.dol.gov/ofccp/pdf/pay-transpformattedESQA508c.pdf

In compliance with the Americans with Disabilities Act Amendment Act, if you have a disability and would like to request an accommodation in order to apply for a position with Freeman, please e-mail Careers@freemanco.com .